Customer Support × E-commerce
Customer Support for E-commerce
How e-commerce teams use Rivion to automate customer support — with AI agents across WhatsApp, Instagram, phone, and every channel.
Start Free TrialE-commerce challenges with customer support
Convert browsers to buyers with AI agents that engage on WhatsApp, recover carts, and drive repeat purchases.
- ✕ 70% cart abandonment
- ✕ Support tickets slow sales
- ✕ One-time buyers don't return
How Rivion solves customer support for e-commerce
1Customer reaches out on any channel
2AI checks knowledge base and history
3Issue resolved or escalated with context
4CSAT tracked per interaction
5Patterns analyzed for proactive improvement
Key benefits for e-commerce teams
WhatsApp cart recovery
AI handles 80% of support
Proactive repurchase campaigns
Customer reaches out on any channel
AI checks knowledge base and history
Issue resolved or escalated with context